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Privacy Policy

Privacy Policy

Last updated: 14 May 2026

Vortex BD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit vortexbd.com or engage our services.

1. Information We Collect

We may collect the following types of information:

  • Contact details — name, email, phone, and company when you submit a form or email us.
  • Project information — briefs, files, and content you share with us for the purpose of delivering services.
  • Technical data — IP address, browser type, device info, and pages visited (via cookies and analytics tools).
  • Marketing data — if you subscribe to our newsletter, we collect your email and preferences.

2. How We Use Your Information

  • To respond to inquiries and provide requested services.
  • To process payments and fulfill contracts.
  • To send service updates, project communications, and (with consent) marketing emails.
  • To improve our website experience and analyze traffic.
  • To comply with legal obligations.

3. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and support marketing. You can control cookies via your browser settings or our cookie consent banner.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Trusted service providers (hosting, analytics, email tools) under confidentiality agreements.
  • Legal authorities when required by law.
  • Successor entities in case of business merger or acquisition.

5. Data Security

We implement industry-standard security measures including encryption, secure hosting (HTTPS), access controls, and regular backups to protect your data.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Egyptian Personal Data Protection Center.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by Egyptian law (typically 5 years for financial records).

8. Third-Party Services

Our site uses Google Analytics, Meta Pixel, and similar tools that may collect anonymized usage data subject to their own privacy policies.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

10. Updates to this Policy

We may update this policy periodically. Material changes will be communicated on this page with a revised date.

11. Contact

For privacy inquiries, contact our Data Protection Officer at info@vortexbd.com or +20 2 0111 122 1837.